POLICY

PRICING POLICY

We will always attempt to be as accurate as possible with our product descriptions and pricing. However we can not 100% guarantee all website content is accurate, current or error free.

All prices quoted on the Adelaide Jewellery Repair Specialists website are in Australian dollars. Prices quoted are correct at time of printing but are subject to change without notice. All branded items are subject to price changes.

SHIPPING POLICY

Adelaide Jewellery Repair Specialists, offers FREE shipping on sales over $150

For sales under $150 a flat $15 shipping rate will be charged.

We ship via Australia Post (tracked delivery) and will use our best endeavours to send the goods to you within 3-7 business days from the date we confirm acceptance of your order.

We will advise you as soon as possible if we cannot meet the shipping timeframes, and will not be liable for any loss, expense, or other damage caused by any delay in delivery.

We will arrange for delivery of the goods in accordance with your delivery instructions. You should therefore ensure that these instructions are accurate and will ensure that you safely receive the goods, as we will not be responsible or liable for any loss suffered by you as a result of your delivery instructions.

PRIVACY POLICY

What information do we collect?

We collect information from you if you place an order directly with us. You may be asked to enter your name, e‐mail address, mailing address and contact number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To process transactions. Your information, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product requested.
  • To send periodic emails or notifications. Any email address you provide for order processing, may be used to send you information, in addition to receiving occasional news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future notifications, we include detailed unsubscribe instructions at the bottom of each notification.

Your Consent

By using our website, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the page modification date shown on this page.

RETURNS POLICY

We may, at our discretion, accept items for exchange or credit note, if returned goods are accompanied with original sales receipt (if receipt is not available, due to receiving goods as a gift, we may, at our discretion, offer an exchange only). Returned goods must be in their original packaging (and also contain paperwork, such as watch instruction booklets, warranty documentation).

Goods returned need to be in the same ‘original new condition’. ‘Original new condition’ means that the item must not have been worn, be in pristine condition, with no damage, scratches or signs of wear (consideration of these factors, is at our discretion).

You must notify us within 14 days of delivery if you wish to return goods  adelaidejewelleryrepairs@gmail.com

Return post or other delivery costs for the returned goods will be borne by you, and you accept responsibility for the safe delivery of the returned goods (you should therefore return by registered post or by courier or personal delivery to our street address)

  • all returns are subject to inspection by us before an exchange or credit note is processed.
  • Sale items & Special orders, will not be accepted for return unless they are of an unacceptable quality, under Australian Consumer Law.

Under Australian Consumer Law, the goods we sell to you must be of acceptable quality within the meaning of Australian Consumer Law. If the goods are not acceptable then you have the right to seek the remedies provided under Australian Consumer Law 

Our street address for delivery of returned goods is:

Adelaide Jewellery Repair Specialists
Shop 20 Da Costa Arcade
68 Grenfell Street
ADELAIDE SA 5000

PH: 08 8223 1501
Email: adelaidejewelleryrepairs@gmail.com

SECURITY

Our online ordering system used SSL (secure socket layer) technology) – the industry standard for encryption technology.  SSL encrypts all information, including your credit card details and all personal information passed from you to adelaidejewelleryrepairs.com.au.

Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.